Privacy Policy

Last updated: 18 September 2026

Introduction / who we are

This Privacy Policy explains how Alpha Timber Flooring (“we”, “us” or “our”) collects, uses, stores and discloses personal information. We are a timber flooring supply and installation business based in Brisbane, Queensland, and we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By contacting us, submitting an enquiry, or using our website, you acknowledge that your personal information may be handled as described in this policy.

What personal information we collect

Depending on how you interact with us, we may collect:

• Name and contact details (email address, mobile or telephone number)
• Address, suburb, postcode or property details relevant to a quote or site visit
• Product interest (for example solid, engineered, bamboo or other flooring options) and project notes you provide
• Communications with us (emails, messages, call notes and showroom discussions)
• Technical information about website use, such as IP address, browser type, device information and pages viewed, where analytics or similar tools are enabled

We generally do not collect sensitive information. Please do not send us sensitive information unless we specifically ask for it and it is necessary for a service we provide.

How we collect it

We collect personal information in ways that include:

• Website enquiry and contact forms
• Phone calls and SMS
• Email
• In person at our showroom or on site
• From you when you request a quote, consultation, supply or installation

Where it is reasonable and practicable, we collect personal information directly from you. If you provide information about another person (for example a co-owner or builder), please make sure they are aware this policy may apply.

Why we collect it

We collect and use personal information to:

• Respond to enquiries and provide quotes
• Arrange consultations, showroom visits and site assessments
• Supply and install flooring and related products or services
• Provide customer service and follow up on projects
• Manage our business records and meet legal, insurance and accounting obligations
• Improve our website and understand how it is used (at a high level)

If you choose not to provide information we reasonably need, we may be unable to respond to your enquiry or deliver the requested service.

Disclosure

We may disclose personal information to trusted service providers who help us operate our business, such as website hosting and form platforms (including Webflow), email or IT providers, and professional advisers. These providers are only given access as needed to perform their services for us.

We do not sell your personal information. We may also disclose information where required or authorised by law, or where you have consented.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information may be stored in physical records, business email systems, and digital tools used for our website and operations. No method of transmission or storage is completely secure, but we aim to use appropriate safeguards for a small business of our size.

Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, or as required by law (for example project, tax or warranty-related records). When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We may need to verify your identity before responding. In some cases we may refuse a request where the Privacy Act allows; if so, we will explain why where it is reasonable to do so.

Cookies / analytics

Our website may use cookies and similar technologies, and may use standard website analytics tools, to help the site function, remember preferences, and understand general website traffic and performance. You can usually control cookies through your browser settings. Disabling cookies may affect some website features.

Overseas disclosure

Some of our service providers (for example website hosting, forms or analytics platforms) may store or process information on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles, noting that overseas providers may be subject to different privacy laws.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about your privacy rights and how to lodge a complaint: www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. We encourage you to review this page periodically.

Contact details